Shipping policy
Orders are generally fulfilled within one business day after receiving your order confirmation email. You will receive email notification when your order has shipped, and it will include tracking information if you have chosen a delivery option with that feature.
Orders which include custom dyed yarns may take upwards of 10 business days to fulfil; when delays are necessary, you will be updated via email and provided an estimate fulfilment date.
Domestic Shipping Rates and Estimates
All orders are shipped via Canada Post with estimated delivery times and rates displayed at checkout. Shipping charges are dependent on the size and weight of your order, your exact delivery destination, and your preferred shipping option eg Regular Parcel, Tracked Package, Priority Shipping.
PEI residents have the option to choose farm-gate pick up at checkout. Please contact us to arrange a suitable pick up time following order placement.
International Shipping
We offer international shipping to any country where Canada Post regularly offers service.
Shipping charges and estimated delivery times for your order will be displayed at checkout. Shipping charges are dependent on the size and weight of your order, your exact delivery destination, and your preferred shipping option. For addresses in the United States, we offer Tracked Package or Priority Shipping.
Rest of the World: Shipping is available only to countries where Canada Post offers either Tracked Packet International or Xpresspost International service.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Green Gable Alpacas is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us. If you have chosen a shipping option which includes tracking, the notification will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@greengablealpacas.com with your name and order number, and we will look into it for you. Please note, this option is only available if you have chosen a delivery option with tracking included.
Please see Canada Post’s website for updated delivery service bulletins: https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page
